MY JEWELRY IS DAMAGED, WHAT SHOULD I DO?
We are sorry to hear that your order is damaged! We are happy to assist you with any issues, but first, our customer service team is obliged to receive a picture from you in order to proceed with a reorder for a replacement.
MY CHAIN BROKE, WHAT SHOULD I DO?
We're willing to exchange a new chain for you! To check on the status of the order, please contact us with: Your Order ID number The picture of the damaged chain The specifics about the damage The exchanged chain size.
MY CHAIN SIZE IS INCORRECT, WHAT SHOULD I DO?
If the chain length you received is different from the one that you've ordered, we will gladly send you a new chain, which can be easily replaced by yourself with a set of pliers. Please contact our Customer Service.
I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
If this occurs, we will do our best to sort this out right away. Please check your order details to ensure that the order was placed correctly with the personalization that you chose. Please contact our Customer Care.
I'm MISSING AN ITEM FROM MY ORDER, WHAT SHOULD I DO?
We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate parcels so, please wait for patiently. If you have not received your necklace, please contact us and we will process it as soon as possible.
I RECEIVED MY ITEM, BUT IT DOESN’T LOOK LIKE I EXPECTED
We are sorry to hear that your order is not to your taste. We are happy to offer you to exchange the item for another, but first, our customer service team requests to receive a picture from you in after-sale.
WHEN WILL MY ORDER ARRIVE?
Our products are customized products. The customization time is about five days, and the shipping time is about 3-5 days or even faster. Please look forward to your jewelry.
WHAT IS THE PAYMENT METHOD?
There are many payment method icons on the bottom of our website, you can refer to determine your payment method. Most customers use Paypal.
HOW DO I USE A PROMOTIONAL CODE?
There is a "Promotion Code" box under "Checkout" under your order. Enter the code and click Apply. Your discount will be displayed on the right.
CAN I PERSONALIZE MY NECKLACE OEDER IN OTHER LANGUAGES?
We have products in personalized languages for you to choose from. If you can't find the product you want, you can contact us at email@example.com.
HOW DO I CHANGE AN ORDER AFTER I PLACE IT?
If you want to change your order, you must contact us within 12 hours of placing the order. Please contact us and send us a message requesting the changed specifications.
I BOUGHT THE NECKLACE AS A GIFT. WHAT KIND OF PACKAGING IS IT?
All our products will be provided with exquisite gift box packaging to make your gifts look more beautiful and meaningful.
I RECEIVED THE ORDER BUT IT WAS INCORRECT. WHAT SHOULD I DO?
If you have any problems with your order, please make sure to contact us as soon as possible by sending us an email to firstname.lastname@example.org so that we can take prompt action to correct the problem.