Returns & Refunds

Provide you with perfect service

We desire to give you a confident and satisfactory shopping experience. Our supportive and dedicated members of staff work round the clock to ensure that all your designer and custom-crafted necklaces are delivered to your desired destination in time.

Confirm your customized information

Since all handcrafted and personalized necklaces are uniquely designed to an individual's specifications, these pieces normally cannot be sold to other clients if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order.

Policy of Return and Refund

If you are not happy with the pendant that you receive you can make a return,Logistics costs need to be paid by you. If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to Customer Service so that we can move swiftly to correct the problem. Please feel free to contact our customer service. Our email address is